Safety & Security

At North Memorial, nothing is more important to us than the safety and security of our patients, visitors, staff members and physicians. Here is helpful information to make your stay with us as safe and pleasant as possible.

Personal Belongings

Please remember that the hospital cannot be responsible for lost or stolen items. It is best not to bring any valuables or cash with you -- or to send them back home with your family members. Lost and Found items can be brought to the Security Office and you can ask there if your items have been turned in.

We also recommend that you do not leave valuables in your car in the parking ramp. If sending them home is not possible, temporary safekeeping may be arranged with the Security Department. Security Officers are on duty 24 hours a day to respond to emergencies and to escort patients and visitors to and from the parking ramp. If you need an escort or you have any other security concerns, call 763-581-2160.

Violence Prevention

We work hard to maintain a safe environment. Violence is not allowed or acceptable. North Memorial bans guns in the hospital and in its other buildings as posted. Safety and Security members assist the medical staff in keeping the hospital, our patients and employees free from danger or harm.

Prevent Falls – CALL, DON’T FALL

Your illness, medication side effects, pain, anesthesia wearing off, even getting up too
quickly could put you at risk for falling. We would rather you ask for help getting out of bed – yes, every time – than have you hurt yourself in a fall. Tell your nurse if you have any history of falls. Tell your nurse if you need a walker or cane for assistance. Tell your nurse if you are having balancing problems, dizziness, or difficulty walking. Vision, hearing, or speech problems could also be signs that you are at risk for falling.
If you are considered at risk for a fall, we want our staff to be alerted. Your nurse will give you a green wristband and non-skid red socks to wear. You can help by staying in bed as much as you can during the night. Strange surroundings and medications could effect your walking. Use your nurse call button to CALL, DON’T FALL.

Hand Washing

Help us stop the spread of hospital infections. Washing and keeping hands clean is the most important activity that we can all do. Every caregiver you see should use the alcohol foam sanitizer prior to contact with you or your equipment. If you do not see someone sanitize their hands, it’s OK to ask, “Excuse me, did you clean your hands?” Ask your health care team, as well as family and visitors. Be sure to wash your own hands frequently with soap and water or the provided hand sanitizer.

Update Your Immunizations

Do you need a flu shot? Pneumonia vaccine? The Tdap (tetanus and diphtheria) vaccine
will prevent you from getting and spreading whooping cough, also known as pertussis. Whooping cough has become a national risk and must be prevented. All adults ages 19-64 living with or caring for infants less than one year of age should receive the Tdap vaccine. We provide the Tdap vaccine for all new mothers while in our hospital.

Rapid Response Team

An emergency can happen anytime, even in the hospital. Your visitors could be present when a sudden change in condition occurs. They may be the first to notice symptoms like these:

  • Can't breathe
  • New bleeding
  • Sudden pain
  • Chest pain
  • Memory loss
  • Fear, anxiety

Anyone can call our team of critical care specialists. First, use the call light and try to
reach your nurse. If there still are concerns, DIAL *99 from any hospital phone. Tell the operator that you need the Rapid Response Team. Tell the operator your location and room number. Our team of specialists will respond quickly.