General Information

Contacting A Patient

If you would like to contact a patient at North Memorial, please call our patient information line: 763-520-5100. Hospital volunteers deliver printed email greetings to patients on a limited basis. Click here to learn more.

Visiting Hours

The hospital supports your right to choose who visits during your hospital stay, including the designation of someone as your support person or your representative for making medical decisions on your behalf. If you choose to designate a support person or representative, the hospital encourages you to tell your nurse, doctor and other hospital representative about it. Please inform your nurse and write down, when possible, any decision to withdraw or deny permission for someone to visit you.

Depending on your health care or treatment needs and the needs of other patients, you will be informed of any clinical or safety restriction on your visitors. The hospital does not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

For the safety of our patients, care givers and other visitors, people who are sick with a fever, rash, cold or flu, should not visit the hospital.

After 8 p.m., visitors are asked to wear a visitor badge.  Badges are issued in the following areas:

• Information Desk – Plaza Level (PL on elevator)

• Security Office – Plaza Level

Guest-Net Wireless Internet Access

Wireless Guest-Net is a service that gives patients and visitors the ability to access the Internet from anywhere in our major facilities. In order to use the Guest-Net, visitors and patients must have their own web-enabled device. Additionally, Guest-Net requires the network name (SSID), user name, and password to log in.  This information is available at the information desk. Sorry, we are unable to provide technical support for Guest-Net users.


Automated Teller Machines (ATM)

An ATM is located near the parking ramp on the Plaza Level of the Atrium.

CaringBridge.org

North Memorial is a proud partner of CaringBridge.org, a free service that allows patients and families to share their healthcare experience with loved ones through private websites that are easy to create and share. A CaringBridge website makes it easy to update family and friends about your condition. Guests can leave messages of support in the guestbook. Click here to visit or create a CaringBridge website.

Fragrance-Free

For the comfort of people who are allergic or fragrance-sensitive, we ask our employees, visitors and patients to refrain from using perfumes, colognes or heavily scented soaps, lotions and room sprays.

Flowers and Mail

Any letters or packages that you receive will be brought to your room by our volunteers. If you have questions about deliveries, please call 763-520-5649.

Balloons

In order to protect patients, families and employees who are latex-sensitive, latex balloons are prohibited at North Memorial. Mylar balloons are acceptable.

Newspapers

Newspapers are available through vending machines located outside the Oakdale Avenue entrance near the Northway Deli & Grill.

Books and Magazines

Books and magazines are delivered between 10:00 a.m. and 2:00 p.m. on Tuesdays.

Lost and Found

North Memorial's Safety and Security Department operates a lost and found service for patients and families of the medical center.

No Smoking, Tobacco-Free

In compliance with Minnesota law, smoking is prohibited in our buildings and on our grounds.