Frequently Asked Questions

How can I schedule a primary care clinic appointment?

Click here to request an appointment online. You may also call 763-581-CARE (2273) for more information about how you can find a primary care provider at North Memorial.

Can my health condition be diagnosed online?

North Memorial offers access to online diagnosis and treatment for common health conditions through North eCare. For question regarding North eCare call 463-237-3721.

Who should I contact with questions about patient care?

Patient Representatives are available to answer questions and provide information regarding patient care M-F 8am - 4:30pm. Phone: 763-581-0780

How can I retrieve or transfer medical records?

To release records from North Memorial Medical Center or a North Memorial Clinic, please submit a signed authorization form by fax or mail. Read more...

How can I get help with MyChart?

For questions about MyChart registration or to resolve lockouts, please call your clinic for assistance. Links to all North Memorial Clinic locations can be found at

How can I obtain a copy of a birth certificate?

Questions about birth certificates should be directed to the Hennepin County Government Center. Call 612-348-8240.

How can I learn more about working at North Memorial?

General information and job openings can be found by visiting our employment page.

Whom should I contact with a question about a bill I received?

If you have a question about a bill, please call 763-521-4591 or 866-358-2644. You can also pay a bill online.

Do you accept my health insurance?

We participate in many public and private insurance networks and will bill any insurance provider. However, since even single insurance companies can offer many different levels of coverage, we encourage everyone to contact their insurance company to find out if North Memorial is included their particular network. Contact phone numbers are often found on your insurance card or your insurance website.

How can I find out what a procedure or health care visit will cost?

Looking for the cost of a procedure or health care visit? Contact our business office at  763-581-4480 or 1-866-358-2644. Click here to download a helpful guide about cost of care prepared by the HMFA.

How do I request a prescription refill?

Please call your pharmacy directly if you need to refill prescription medication. If additional information is needed, the pharmacy will contact your health care provider.

How can I be removed from a mailing list?

To be removed from mailings we occasionally distribute to promote events and services, click here and enter your address as it appears on the mail you received.

How can I arrange to see a specialist at North Memorial?

If your insurance provider allows you to visit a specialist without a referral from a primary care doctor, you can search specialists with whom North Memorial is affiliated to learn what their process is to schedule an appointment.

How can I contact a hospital patient?

Please call our main line at 763-520-5200. Also, email messages can be printed and delivered, on a limited basis, to patients at North Memorial Medical Center. Read more...

How can I learn more about continuing education opportunities?

If you're a health care provider, you may review our continuing education courses or call 763-520-5999 (toll free at 877-396-5999) to find out more information.

Do you offer safety and emergency medical services-related classes?

Yes. You can find more information about these classes by emailing EMS Education or by calling 763-520-5999 (toll free at 877-396-5999).